SHIPPING POLICY
DOMESTIC SHIPPING (IE)
Standard Irish Tracked Delivery (2-3 working days)
€4.99 fixed rate. FREE on orders €50+
INTERNATIONAL SHIPPING
Standard International Tracked Delivery (shipping times vary)
€19.99 fixed rate.
*All orders are dispatched within 1/2 working days of order confirmation. Please note that delivery times may take longer during busy periods.*
CUSTOMS AND DUTIES
IRISH AND EU ORDERS: Orders will be free from customs and duties.
NON-EU ORDERS: There may be custom fees/duties applicable upon delivery. Please note, as the customer you are responsible for these.
If you are to reject the parcel in your recipient country due to custom fees, or do not collect your parcel, you will only be refunded for your item costs upon return, and not your shipping costs. Any charges incurred on rejected or unclaimed parcels will also be deducted from the total refund amount.
You should be contacted by the relevant customs authorities in your country to pay these charges. If you have not been contacted within 4 working days of your parcel reaching customs, it is advised to contact them with your tracking number and proof of identification.
If your parcel is being held at a local parcel shop or depot, it is advised to collect as soon as possible to avoid packages being returned to sender. Courier companies can only hold packages for a certain storage time before they mark the package as 'not claimed'.
A list of An Posts' International delivery partners can be seen here
If you have any further queries, please contact: vtgbyjarvis@gmail.com