FAQ

How do I place an order?

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.

 

If a product has sold out, will it come back in stock?

All items are one of one, so unfortunately we cannot restock the same items. Whilst we cannot guarantee to get specific pieces, sizes or colours back in stock, we drop new items weekly so you can always find something similar.

We recommend checking our website daily, or signing up to our email list in order to catch the latest drops first. 

 

Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as PayPal and Apple Pay. 

 

How much does shipping cost?

For information on shipping please see here.

 

When will my item be dispatched? 

All orders are despatched within 1-2 working days after payment confirmation. Shipping times may take longer during busy periods. 

 

Can I change my order?

We cannot amend an order once it has been placed. If you have entered your address incorrectly, please contact vtgbyjarvis@gmail.com to cancel the order.

We try to work through our orders as quickly as possible to ensure a speedy and efficient delivery time for our customers. Therefore, it is advised to contact us immediately. If your order has already been shipped, we will not be able to cancel your order. We are also not liable for any orders that are sent to an incorrect address. If your parcel is unable to be delivered and therefore 'returned to sender', we will issue a refund for the items, once they have successfully come back to us. 

 

The size of an item I purchased does not correspond to the size it was listed as?

Due to the nature of second-hand clothing, there are clear discrepancies in sizing. This is because of many reasons, which include but are not limited to: washing, shrinking/stretching and variations of styles throughout different eras.

For example, a size medium from the 1980's will fit differently to a size medium from the early 2000s. Sizes typically also vary between different brands, for example a Nike large tag may differ slightly to a GAP large tag.

We will always state what the products actual 'size label states', as well as our 'recommended size'. This is particularly apparent with our range of vintage trousers, especially Levi's jeans, whereby the fit has changed over time and the badge is therefore not accurate to the actual measurements. 

Please note that vintage sizing is subjective and we therefore cannot be held accountable for the size we list our products as. We strongly advise that you use our product measurements provided on each product listing. Please note that all measurements are taken when the item is laid on a flat surface and are there as a guide for customers. We cannot be held accountable for minor discrepancies in measurements. 

 

My item arrived not in the condition it was stated as?

Due to the nature of vintage clothing, all products (unless otherwise stated) are used and have lived a previous life. Hence this, items will show small signs of wear i.e. tiny blemishes, fading, graphic print cracking, etc. More significant damage will be shown clearly on the products images/description.

We deliberately source pieces that are distressed and beautifully aged. These imperfections are what tell the story of the garment and what reinforce the authenticity of a true vintage piece. Clothes are meant to be worn.

If you have an item in question, please firstly check the product listing you purchased. If the damage is significant and not stated, please contact us immediately via vtgbyjarvis@gmail.com with your name, order number and photographs of the damage.